Frequently Asked Questions

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What does roadside assistance service include?

Towing, battery jump-start, flat tires, lockout/ locksmith service, fuel delivery service and extrication services.

 

Is my new car covered?

Your new vehicle may be covered for a certain amount of years or a set amount of miles. 

 

How often can I use roadside services?

Roadside assistance usually restrict the amount of service requests but it will vary by plans.

 

Does roadside coverage extend to other vehicles?

Car manufacturer plans will only cover specific cars. Other plans cover rental cars, borrowed cars and company cars. The answer depends on the type of policy you carry.

 Does roadside assistance cover motorcycles?

No, roadside assistance does not cover motorcycles or any two or three-wheel motor vehicle.

 

Where am I covered?

Coverage is available throughout the U.S. and extends through Canada.

 

How far can I get my car towed?

The amount of miles covered depends on your policy.

 

Do you need more information about roadside assistance? Our agents and customer service representatives are here to help. Call us today at 1-888-949-6289 or visit your nearest Insurance Navy location. For your convenience, Insurance Navy is open from 8 a.m. to 9 p.m. CST, 7 days a week.

*Please review your own policy carefully for details on roadside assistance. Roadside assistance varies by contract.