Customer Service Reps.

Insurance Navy – Palos Hills, IL

Are you looking for a full-time position where you will receive company support, training, and a competitive compensation? A place where you can utilize your people and relationship building skills?

If you are a motivated, honest, driven, and goal-oriented individual looking for a long-term career, Insurance Navy can offer a rewarding and satisfying opportunity.

Insurance Navy is currently seeking Customer Service Representatives for our growing call center located in Palos Hills, IL. This position is a great opportunity to learn the insurance industry.

Responsibilities:

  • Open availability from 8:00 am – 9:00 pm Monday through Friday and weekends
  • Handle 100+ Outbound/Inbound calls daily
  • Make payment reminder calls to our customers daily
  • Contact qualified customers and generate sales leads
  • Check to ensure that appropriate changes were made to resolve customers’ problems
  • Confer with customers by telephone in order to provide information about products and services, to take orders or cancel policies, or to obtain details of complaints
  • Service and process existing customer transactions
  • Determine charges for services requested, process payments, and/or arrange for billing
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Develop effective follow-up of all customers on file in which no contact has been established
  • Help to sell new or additional services or products over the phone in absence of Web Team Agent availability
  • Promote the online presence by letting customers know about how to do business with us online.

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